The tendercare web experience makes it easy to upload documents directly from your computer. Great for PDFs, scanned files, and anything already saved on your desktop.
How to upload a document from your computer
Log in at trytendercare.com.
Open the Profile you want to add the document to.
Click + Add Document or the upload icon.
Either drag and drop a file into the upload area, or click Browse to select a file from your computer.
tendercare will process the document and pull out key details automatically using Autofill from Image. (On the web, this works with uploaded image files; the camera version is app-only.)
What file types can I upload?
tendercare accepts:
PDF (.pdf)
Images (.jpg, .jpeg, .png)
Word documents (.doc, .docx)
Spreadsheets (.xls, .xlsx)
File size limits
For best results, keep individual files under 25 MB. Large files may take longer to process or could time out.
A note on medication lists
Add medications one at a time. If you upload a single document listing many medications, the system won't split it into separate medication entries. For best results, capture or upload each medication individually.
Tips for scanning physical documents
Most smartphones have a built-in document scanner (iPhone: use the Notes app; Android: use Google Drive). Scan and save as a PDF, then upload from your computer or directly from your phone.
Make sure scans are legible. tendercare reads the content to extract key details.
Something isn't uploading?
Check your file format (see supported types above).
Try a smaller file if you're having issues with large PDFs.
Refresh the page and try again.
Email us at [email protected] if the problem persists.