tendercare uses AI behind the scenes to help families organize care, surface relevant information, and take action more quickly. Here's how those features interact with your data.
What AI features does tendercare use?
Autofill from Image. When you snap a photo of a prescription bottle, over-the-counter package, or document, tendercare reads the image and pulls out key details automatically. You can review and edit anything before it's saved.
tendercare Plan personalization. Your Plan is tailored to your loved one's situation, condition, and stage of care based on the information you provide in your vault.
Check-in history summaries. When you generate a check-in history, tendercare summarizes your logged Check-Ins into what went well, areas of concern, and notes.
How does AI access my data?
These features only access data within your vault when you actively use them. For example, when you use Autofill from Image, tendercare processes that image to extract the relevant details.
tendercare does not use your personal vault data to train AI models. Our AI providers operate under zero data retention agreements and Business Associate Agreements (BAAs), which means your family's health information is not stored by them, not used to train or improve their AI systems, and handled in line with HIPAA requirements.
Who else can see AI-generated content?
Anything generated within your vault (extracted document data, personalized Plan steps, check-in summaries) is stored within your vault and visible only to you and the people you've invited to share the vault. It's treated with the same privacy protections as everything else in your account.
Questions or concerns?
We believe in transparency about how AI works in our product. If you have questions about how a specific feature uses your data, reach out to our team at [email protected]. We're happy to explain in plain language.